( 01 Case study — Dossier )Nine stepscut to four( In one line )A booking flow rebuilt around the four decisions travellers actually make, tested with people who had never seen the old one.ClientHalcyon, LisbonYear2025ServicesDigital productDesign systemDurationTwelve weeks( Scope )Research and testingFlows and IAInterface designDesign systemEngineering handover( Team )Partner, productDesignerResearcher( Tested with )Thirty-one travellers across four […]
( 01 Case study — Dossier )One record,read by everyone( In one line )A patient record redrawn so the person it describes can read it without a clinician translating.ClientMarrow Health, ManchesterYear2022ServicesDigital productDesign systemDurationFifteen weeks( Scope )ResearchService mappingInterface designDesign systemClinical review( Team )Partner, productTwo designersResearcher( Tested with )Forty-two patients and nineteen clinicians, reading the same record side […]
