( 01  Case study — Dossier )Nine stepscut to four( In one line )A booking flow rebuilt around the four decisions travellers actually make, tested with people who had never seen the old one.ClientHalcyon, LisbonYear2025ServicesDigital productDesign systemDurationTwelve weeks( Scope )Research and testingFlows and IAInterface designDesign systemEngineering handover( Team )Partner, productDesignerResearcher( Tested with )Thirty-one travellers across four […]